The Clinical/Clerical personnel demonstrates excellent customer service performance in that his/her attitude and actions are at all times consistent with the standards contained in the Vision, Mission and Values of Covenant HealthCare and the commitment to Extraordinary Care for Every Generation.
Triages patients and patient phone calls per Covenant HealthCare policy and procedure.
Obtains reason for patient visit and takes appropriate vital signs.
Assists provider with procedures. Performs diagnostic procedures at the direction of the provider and completes controls as required by regulatory agencies.
Coordinates x-rays, ultrasounds, labs, EKG�s, etc., per physician standing order.
Maintains medical records and clinical standards in compliance with regulatory agencies and Covenant HealthCare policies/procedures.
Properly administers medications.
Provides patient information regarding drug interactions.
Follows regulations regarding narcotic storage and maintains medical inventory log.
Assures medications have not expired.
Assists patients in appropriate self-care techniques, providing pamphlets and instructions.
Addresses patient questions and concerns following clinical protocols.
Demonstrates awareness and sensitivity to patient rights.
Under the guidance of the Practice Manager, assists in maintaining all CLIA, OSHA, HFAP and Corporate Compliance regulations.
Functions with an awareness of safety issues.
Demonstrates awareness of confidentiality and legal issues in all aspects of patient care.
Meets or exceeds all competency requirement expectations.
Qualifications:EDUCATION/EXPERIENCE
High School diploma and/or equivalent required. A successful completion of a competency-based Medical Assistant (MA) training program required. In lieu of a MA program, a minimum of two (2) years direct patient care and/or medical office support experience will be accepted. BLS certification required (within 6 months of hire).
KNOWLEDGE/SKILLS/ABILITIES
Knowledge of medication side effects and how to effectively communicate to patients.
Knowledge of proper “release of information” standards.
Excellent oral communication and interpersonal skills.
Basic computer/typing skills
Ability to properly obtain/perform the following: EKG, Tympanometry, TB testing, Waived lab testing, Vision testing, Vital signs, A.E.D use (Auto Ext. Defibrillator), BCLS (CPR), Venipuncture technique, Specimen collections, and Patient education
Ability to properly administer medications, including proper dosage, proper site and proper schedule.
Ability to remain calm in stressful/difficult situations.
Ability to maintain confidential information.
WORKING CONDITIONS/PHYSICAL DEMANDS
Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
Constant handling, feeling, talking, hearing, tasting, smelling, and near vision
Frequent lifting up to 25 lbs.
Frequent standing, walking, twisting, reaching, depth perception, and field of vision
Occasional lifting up to 100 lbs. or more
Occasional sitting, lifting, carrying, pushing, pulling, stooping, kneeling, crouching, squatting, crawling, and far vision ICIMCHNonNJ
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