Job Description
Job Title: Full-Stack Software Engineer Location: Sunnyvale, CA (Hybrid - 3days/week)
Duration: 12 Months Hiring Manage Notes - Full-Stack Software Engineer role focused on consumer web experience and cross-functional initiatives.
- Work spans multiple projects over the year, primarily enabling chat functionality, AI-driven self-service, and cross-channel personalization.
- Emphasis on new feature development, with some improvement of existing infrastructure.
Required Technical Skills - Backend: Java, GraphQL, API development (approx. 60% of work).
- Frontend/Web: JavaScript (Ember framework experience preferred, but flexibility expected).
- Mobile: Basic understanding of Kotlin and iOS architecture (approx. 20% of work).
- Ability to work with proprietary stacks and adapt quickly.
Job Summary You will collaborate with Product, Engineering, and UX partners to build and optimize key features across mobile, web, and cross-channel experiences that enhance personalization, engagement, and conversion. You will be managed within SSD, with dotted-line collaboration across Premium and VCA leadership to ensure full alignment on roadmap priorities and execution.
Responsibilities - Design, develop, and deploy scalable, high-volume, user-centric applications that power client's chat-based and self-serve sales experiences.
- Deliver on roadmap initiatives including:
- Mobile feature enhancements for Chooser and Survey experiences
- Cross-channel enablement via one-click chat deep links
- AI-driven recommender and conversational self-serve capabilities
- Expansion of chat entry points across Premium product surfaces and Help Centers
- Modular UI architecture to support differentiated routing and experiences
- Personalization and copy testing in partnership with UX and data science teams
- Partner with cross-functional stakeholders to ensure architectural trade-offs, dependencies, and design choices are well documented and aligned.
- Contribute to continuous integration, testing, and deployment pipelines to ensure reliable, high-quality delivery.
- Collaborate with SSD, Premium, and VCA leadership to ensure timely execution of key FY26/FY27 initiatives.
Basic Qualifications - BA/BS in Computer Science or related technical field, or equivalent practical experience
- 2+ years of professional experience in software engineering, full-stack or backend development
- Proficiency in one or more of the following: JavaScript, TypeScript, React, Python, Java, or C++
Preferred Qualifications - Experience designing and building infrastructure or web services at large scale
- Expertise in React or modern front-end frameworks and API development
- Familiarity with distributed systems, data pipelines, and asynchronous design patterns
- Experience building AI-enabled or conversational interfaces
- Strong understanding of responsive and accessible web/mobile design and localization
- Familiarity with client's technology stack (Play Framework, Espresso, Kafka, Rest.li) is a plus
- Full-Stack Development
- API & System Design
- Front-End Architecture (React / TypeScript)
Suggested Skills - Android Mobile Development (Kotlin)
- iOS Mobile Development (Swift)
- Data-Driven Experimentation
- Collaboration & Cross-Functional Communication
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