Vice President of Customer Service Job at AppJaxx, Chicago, IL

S0k1RTdnYVVWQmdNM2pKekQ0anVRcjA4YXc9PQ==
  • AppJaxx
  • Chicago, IL

Job Description

About AppJaxx
AppJaxx is a fast-growing marketing agency that partners with marketing firms, franchisors, business brokers, and B2B service providers to help them scale through LinkedIn lead generation, appointment-setting systems, and automated CRM workflows. By combining data, technology, and strategy, we deliver predictable and sustainable growth for our clients.

As we continue to grow, we’re seeking a Vice President of Customer Service to lead our client experience initiatives, strengthen retention, and ensure every customer interaction reflects the high standards of the AppJaxx brand.

Position Overview
The Vice President of Customer Service will oversee all aspects of client success, support, and satisfaction. This role will be responsible for building scalable systems that enhance the customer experience, improve retention, and drive long-term relationships.

The ideal candidate is a relationship-driven leader with a passion for client success—someone who can blend empathy with strategy to create processes that consistently deliver exceptional service and measurable results.

Key Responsibilities

  • Lead and manage the customer service and client success teams to ensure world-class service delivery.
  • Develop and implement customer experience strategies that enhance satisfaction, retention, and loyalty.
  • Establish and monitor KPIs around response time, resolution rates, client satisfaction, and renewal metrics.
  • Collaborate with Sales, Marketing, and Operations to align communication and service standards across the company.
  • Build and optimize customer feedback systems to identify opportunities for improvement.
  • Develop training programs and performance frameworks to enhance team skills and accountability.
  • Handle escalated client issues and ensure swift, effective resolutions.
  • Partner with leadership to design scalable service models that support company growth.
  • Foster a culture of customer-centricity, ownership, and continuous improvement within the organization.

Job Tags

Full time,

Similar Jobs

Lotus Sales

2026 Summer Sales Intern - Housing Provided + Paid Job at Lotus Sales

 ...Relocate for the summer, live with your team, get trained, and earn strong income all in one internship. What Youll Do Door-to-door sales with a team Present services + answer questions Sign up new customers Full-time schedule (MonSat) Why Its Different... 

Rosewood Hotel Group

Housekeeping Manager Job at Rosewood Hotel Group

 ...same sentiment, then this opportunity is for you. Rosewood Miramar Beach, a Rosewood Hotel, is looking for an extraordinary Housekeeping Manager. The Housekeeping Manager is responsible for assisting in the overall management of the Housekeeping Department. in... 

Daigle Cleaning Systems

Floater Job at Daigle Cleaning Systems

JOB PURPOSE: The basic function of the cleaning technician is to to work either independently or in a team to perform daily cleaning duties in accordance with the specifications provided by DCS. Current Openings: 10+ hours per week(Bank + Office Cleaning) Driver ...

Southern Arkansas University

Assistant/Associate Professor of Economics & Statistics Job at Southern Arkansas University

 ...Arkansas University invites applications for a tenure-track Assistant/Associate Professor of Economics and Statistics position beginning August 2026. Review...  ...Academic (SA) standards by producing scholarly research that leads to publications in refereed journals, advising... 

HAH Enterprise Inc.

Junior Marketing Associate Job at HAH Enterprise Inc.

 ...Join Our Team as an Entry-Level Marketing Associate!No Experience? No Problem. Were Looking for Ambitious, Driven Individuals to Grow with Us! Position Overview:As anEntry-Level Marketing Associate, youll have the opportunity to learn and grow in various aspects of...